Cherry Grove Motel Policies

Privacy Policy

We are committed to safeguarding the privacy of our website visitors and system users; in this policy we explain how we will use personal information we collect from you.

Click here to view our privacy policy.

Booking Payment

Tariffs:
All prices listed are inclusive of GST. Seasonal/peak and minimum stay/rates may apply.

Check-in:
From 2pm - 9pm. Please contact the motel if you wish to check-in outside of these hours.

Check-out:
By 10am. Late check-out fees may apply if you wish to leave after 10am, please ask motel first if you require this.

Credit card guarantees:
All reservations require your credit card details for authorisation. Should you fail to show by 9pm the night of your scheduled arrival date your reservation will be treated as a late cancellation and charges will be debited from your credit card as per our cancellation policy.

Group reservations, if booked online, will be declined. Please contact us on our Freephone Reservation number if you wish to reserve more than TWO units for any given period.

Accounts:
Are payable on arrival unless prior arrangement has been made. We reserve the right to charge overdue/recovery fees on all accounts not paid by the due date.

Booking Cancellation

Changes in reservation term:
Any alteration to dates may result in changes to the quoted tariff rate previously quoted or confirmed, and/or may be declined by management and will constitute a cancellation on your part.

On arrival or once you have checked in, should you advise us that you are departing earlier than your scheduled departure date, all nights reserved may be charged. A refund may be given but only at the management's discretion.

Children & Infants

Children under 2 stay free. Children 2 and over pay the same rate as adults.
Please ensure children are supervised in and around the pool and driveway areas.

Other Conditions

Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property.

All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest.

Cherry Grove Motel

87 Napier Rd
Havelock North
Hawke's Bay

Reservations free phone

0800 224 377

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